Terms and Conditions
Last updated: October 2026
1. Introduction
Welcome to Babeyhair. These Terms and Conditions apply to our website and to all services provided by Babeyhair Ltd, including pop-up appointments, online coaching, digital products and professional trainings. By booking a service or making a purchase, you agree to these terms.
2. Our services
- In-person appointments at our pop-ups in Germany and on selected dates in London
- Online coaching and Inner Circle services via video call
- Digital products such as e-books and curl guides
- Babeyhair Pro trainings for salons and stylists (separate contract)
3. Booking and payment (in-person appointments)
- Appointments are requested through our online booking system. Your appointment is only confirmed once you receive our confirmation email.
- A 30% deposit is required to secure your appointment. It must be paid by bank transfer within 24 hours of your confirmation. Payment details are included in the confirmation email.
- If the deposit is not received in time, we may release the appointment.
- The remaining balance can be paid in cash on the day or by bank transfer in advance. You can also pay the full amount by bank transfer in advance.
- The deposit is credited towards the price of your service.
4. Prices and time surcharges
- Most prices are starting prices. Curly and Afro hair differs in length, density and structure.
- If your appointment takes longer than planned, extra time is charged: €15 per started 15 minutes for Basic services and €25 per started 30 minutes for New Client Experience and Deluxe services.
5. Hair preparation
Unless stated otherwise for your service, please arrive with freshly washed, detangled, product-free and air-dried hair, worn loose. No tight hairstyles, braids, twists or wet hair. If your hair is not prepared, a €25 preparation fee may apply, or the appointment may be cancelled under the cancellation policy below.
6. Your first cut
The New Client Experience always includes a haircut. Please only book if you are open to losing some length. We always look at your hair together and agree on the length before cutting. If you don't want a cut, our online coaching is the right place to start.
7. Photos
- We take before and after photos at every appointment for your client file, so we can track your progress.
- For VIP services, your photos are kept and shared with you in your personal guide.
- We only use photos or videos of you on our website or social media if you have given your consent in the booking form.
8. Right of withdrawal
If you book online, you have a statutory right to withdraw from your booking within 14 days of our confirmation, without giving a reason. Your statutory rights are not affected by the cancellation policy below. To withdraw, email booking@babeyhair.com or use the cancellation link in your confirmation email. Full details and the model withdrawal form are in our withdrawal policy.
9. Cancellation, rescheduling and lateness
Our pop-ups only run for a few days per city. Travel, room and planning costs are fixed, and short-notice slots are hard to fill. That is why the following fees apply to cancellations outside the withdrawal period. They are based on the price of your booked service:
- More than 14 days before your appointment: free
- 14 to 7 days before: 30% (your deposit is retained)
- Less than 7 days before: 50%
- Less than 48 hours before, or no-show: 75%
- Arriving 15 minutes or more late: €15 late fee. Arriving 30 minutes or more late: the appointment may be cancelled and counts as a cancellation less than 48 hours before.
Up to 7 days before your appointment, you can cancel yourself via the link in your confirmation email. After that, cancellations are only possible by email to booking@babeyhair.com.
Your deposit is set off against the fee. If the fee is higher than the amount you have paid, we will send you an invoice for the difference, payable within 14 days. If you have paid more than the fee, we refund the rest. Unpaid invoices may lead to exclusion from future bookings.
Illness: If you cancel at short notice due to illness and send us a doctor's note, we only retain your deposit and waive any further fee.
Rescheduling: We’ll first try to find another available appointment together. A new date cannot be guaranteed.
- If we can fill your slot with another client, we reduce or waive the fee.
- You are always welcome to show us that our loss was lower than the fee.
- You can reschedule once free of charge up to 7 days before your appointment, subject to availability.
- If we have to cancel, you get a full refund or a new appointment.
10. Online coaching and Inner Circle services
- Sessions take place via Google Meet, in English or German.
- You fill in the intake form and pay online. Your session time is arranged after payment.
- Rescheduling is possible up to 48 hours before your session.
- Inner Circle services (such as the BabeyCurls Check-up) are only available to clients who have completed a New Client Experience or the online coaching.
11. Digital products
Digital products are delivered by download link after purchase. Your right of withdrawal ends once the download is made available, provided you expressly agreed to this before purchase and we have confirmed it to you by email.
12. Privacy
We treat your personal data with care and only use it to provide our services. You can request a copy or deletion of your data at any time via booking@babeyhair.com.
13. Intellectual property
All content on this website and in our digital products, including texts, images, guides and logos, belongs to Babeyhair Ltd. It may not be copied, shared or resold without our written permission.
14. Liability
We are fully liable for intent and gross negligence and for injury to life, body or health. Otherwise, our liability is limited to the amount you paid for the service.
15. Changes
We may update these terms. The version published on this website at the time of your booking or purchase applies.
16. Governing law
These terms are governed by the laws of England and Wales. If you are a consumer living in another country, you keep the protection of the mandatory consumer laws of your country of residence.
17. Contact
Babeyhair Ltd · contact@babeyhair.com · Imprint
