Frequently Asked Questions 

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Do I need to book the consultation as a new client?

For pop-up appointments, yes! You can only book the New Client Service, which includes a consultation, as your first appointment. We aim for a successful result by taking the time to address your questions and needs thoroughly. Since our pop-up locations often have a high demand for our services, we prioritize in-depth consultations to ensure everything is clarified and you remain happy with the results at home.

Note: You are still considered a new client at Babeyhair if you previously had an appointment with our stylist under a different company.

Can I book just the consultation?

Yes, you can book just the consultation if you choose our 1:1 online coaching. However, for pop-up appointments, we only offer it together with the cut. We want to give as many people as possible the opportunity to get a cut service and have limited slots, so we prefer not to use them for coaching, which can also be done online. At our London location, you can book it upon request by emailing booking@babeyhair.com or sending a message on Instagram.

When will you be in Berlin/Hamburg/Munich/Prague/Frankfurt, etc.?

We are London based and due to our pop-up system, dates are not fixed. So far, pop-up events have taken place approximately every 3 months in Germany (Hamburg, Munich and Berlin) and occasionally in other cities. We are sometimes adding other cities, so we recommend turning on notifications on Instagram or staying up to date via the website.

How can I book an appointment in Germany?

We offer popups in Germany every few months. Read here for our “How to book popup appointments”

Can I tentatively reserve an appointment for Germany?

Tentative reservations are not possible for current or upcoming pop-ups. However, there is an option to join the waiting list for clients who have booked the premium online coaching service.

What services do you offer on-site?

We focus on natural curly haircuts, styling, and consultations. Unfortunately, we cannot offer colouring services at the moment. Additionally, silk press, protective hairstyles like box braids and cornrows, as well as twist-outs, are currently not bookable. Once we expand our service offerings, we will inform you online.

Do you colour or bleach?

No. Unfortunately, we cannot offer colouring services at the moment in London, we will update as soon as it is available again. We won’t offer colour services at popups.

How should I prepare my hair for the appointment?

Preparation varies depending on the service. As a new client, you should arrive with freshly washed, detangled, product-free, and air-dried hair. It is best to use a clarifying shampoo and then detangle your hair with conditioner, which you rinse out. Let it air dry/diffuse without additional products and keep it loose. If you have a lot of hair that tangles easily, you can optionally tie it into a loose bun or ponytail after it has dried. No tight hairstyles or wet hair.